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GENERAL INFORMATION (Shipping, Localization, Returns, etc.)

SHIPPING: Most orders ship via UPS. Please provide a street address for a "SHIP TO" location. Shipping charges will be added to your order. In stock items ship within 24 - 72 hours of receipt of your order. Please allow additional time for shipping. We can also provide overnight, 2nd Day and 3 Day rush shipping; rush fees are additional. Other service carriers can also be requested. Please contact us for more information. Minimum shipping is $8.00.

LOCALIZATION: When ordering a localized product, please email your instructions to [email protected], referencing your order number, organization, contact name and phone number. All localized product orders receive a complimentary electronic proof for customer approval prior to production.

RETURNS: To return a product, please call 703-683-7819 or e-mail us at [email protected] for a Return Merchandise Authorization number before sending anything back. Ship returns to:

United Way Worldwide
701 North Fairfax Street
Alexandria, VA 22314

All returns must be made within 30 days of purchase. Unfortunately, we cannot accept returns for any localized items.

PRICING: We reserve the right to correct any typographical errors in pricing.