Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Please see "My Account" then click on Return Items for complete details regarding our return policy. | |
| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Stock orders will ship in 24 - 72 hours after placing order. Localized orders will ship in 2 - 4 weeks after proof approval (exception: NFL Schedule Orders). | |
| How do I contact you? | |
| United Way Worldwide 701 North Fairfax Street Alexandria, VA 22314 703-683-7819 |
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